Support information for FT Mobile News Reader
2 What
phones does it work on?
4 How do I
get the news reader onto my phone?
5 Where do I
find the News Reader on my phone once I’ve downloaded it?
6 How do I
delete the application from my phone?
7 I can’t
log in to my FT.com account – what am I doing wrong?
9 The
application loads but I don’t see any stories. I get a ‘server connection
error’
10 I
get a ‘download failed’ error.
11 Where
do I find more help information?
12 I’ve
loaded the application: How do I scroll across the tabs on my BlackBerry?
The FT
mobile news reader is designed to provide a quick and easy to use way to access
FT.com news from your mobile phone, BlackBerry or other Java-compatible
handheld device.
The application
is designed to work on the following mobile phones. It should work with most
other Java MIDP2-compatible phones. These represent the majority of phones
which have come out in the last 2 years.
Please note, the application may not be fully compatible with new
touchscreen devices.
Here is alist
of confirmed devices, but the application works on many more:
Nokia:
6230, 5140, 3220,
7260, 6020, 6021,
6030, 6170, 7270, 3155, 6060, 6102, 6111,
6255, 6822, 6230i, 8800, 8801, 6270, 6280,
6600, 6620,
7610, 6260, 6670, 3230, 6630,
6680, 6681, 6682, N70,
N72, N80, N90, N91, N92,
N93, E61, E60, E50
Sony Ericsson:
J300i, F500i, Z1010, S700i, S700c, S710a,
V800i, V802SE, Z800x,
Z800i, K750i,
D750i, W750, W800, W550,
K300i, K300A, K500A, K700i,
K600, K600i,
P910i, P910a
Motorola:
V600, V300, V500, V525,
V550, V980,
Razr V3, Razr, C350,
E1000, E815, i415,
V3, L7 Slv, Q
Siemens/BenQ:
M65, S65, SL65
Samsung:
E810, E310, E710, Z107, Z105, Z500,
D600, V200, i320
O2:
X3, XDA II
Orange:
SPV
Panasonic:
X60
Sagem:
My X-6, My V-65, My C5-2, My X-5
Sendo:
M570, SV 663
Sharp:
GX10, GX10i, GX15, GX20, GX25, GX
17, GX30, 902, 903
LG:
PM225
Vox:
8610
T-Mobile:
MDA
Blackberry: 7100v, 7100x, 7230, 7290, 8700c
The News Reader is free to download, although
you may have to pay data charges to your mobile network operator both to
download it and to use it, depending on your contract. The reader itself is 70k
in size, and uses somewhere around 5k of data each time the headlines are
updated.
Just like
FT.com you can access a certain amount of breaking news content and
non-companies news for free, but you will need to log in with you FT.com user
name and password to access all content. Once you have logged into the
application once, you won’t need to again as it will remember you.
Please note
that FT.com user names and passwords are case-sensitive, and that on some
handsets phones will automatically capitalise the first character of any text
entered, so you may need to ensure you are in lower case mode.
2 ways: either
1) Go to www.ft.com/newsreader and enter your phone number into the box. You will
receive a message on your phone from which you can download the News Reader
2) Text GO FTAPP to 85080 (if you have a UK-registered phone) or GO FTAPP to +44 7786 203
222 (if you have a non-UK
registered phone) and you will receive a message back with a link. Click on the
link to download the news reader to your device. Alternatively, go to www.ft.com/mobilenewsreader to download the app.
It depends on
your phone. For example:
·
On Nokia
phones it will often be stored in the ‘My Own’ folder on the main menu.
·
On Sony
Ericsson phones it may be put into the ‘Applications’ folder on your phone
·
On Orange,
T-Mobile, O2, Qtec, Imate or other Windows Mobile-powered phones, it may be
stored within ‘Java’ on the main menu.
·
On BlackBerry
phones, the application will appear at the bottom of the main menu, or
under ‘Applications’. You can move it onto the main screen by pressing the
‘alt’ key and clicking on the application. The application can then be moved
where you want it. Press ‘alt’ again to save it in the new position.
If in doubt, please consult the user manual for your
device, or call your mobile operator for details.
This varies
depending on the device. Consult the user manual to see how to uninstall Java
applications on your device.
Remember that
user names and passwords are case sensitive many phones will
automatically capitalise the first letter as you type, so ensure that this is
not the case. Also ensure that the phone is not in ‘predictive text’ mode.
You will
get this error if you have never successfully connected to receive stories from
the app. The most likely cause is that the internet access point for Java
applications hasn’t been correctly selected or configured. Please note that
just because you are able to use the internet on your phone, this does not mean
that you can use the application.
Try restarting
the application and selecting a different access point for using the
application; for example, if you used the WAP setting, try using the GPRS or
Internet setting (which should normally be the correct one). There are a also
small amount of networks that do not provide suitable access points to some of
their accounts. Your network provider will be able to confirm if this is the
case.
This error
usually happens if you have previously been able to access the application, but
for some reason cannot access the network. This is normally if there is some
problem with network coverage. Ensure you are in an area with signal and try
again. If the problem persists, ensure that the GPRS or Internet gateway has
been selected as the access point for the application to access the network. If
this does not work, uninstall the application and reinstall.
Check that your
phone is in our list of supported phones, or supports Java MIDP2. If it does,
then try downloading directly by visiting the following case-sensitive
URL on your phone’s internet browser:
http://leiki.magenta.net/ft2/mobile/ftapp.jad
Click ‘Help’ on
the main menu of the News Reader.
Simply hold the
‘Alt’ key down and scroll the scrollwheel and you will scroll across the tabs.
For Blackberries with a trackwheel, simply scroll to the right or left.